Enrolling in an IRS-World program grants immediate personal access to the following digital content:
- Written program modules
- Search strategy and query design frameworks
- Source evaluation methodologies and checklists
- Knowledge management and taxonomy guides
- Research design and competitive intelligence tools
- Supplementary reference materials included at time of purchase
Access is account-specific. It cannot be transferred, shared, or reassigned to any other individual or organization. Each enrollment is a single-user license.
Evaluation Period
From the moment of purchase, a five-day review window is open. During this period, the following actions are appropriate:
- Reading through the full module structure
- Reviewing the introductory content of the program
- Assessing whether the methodological depth and subject coverage match current professional development needs
The following is not appropriate use of the evaluation period:
- Completing the program content in full before submitting a refund request
Requests submitted under those circumstances will not be approved regardless of timing.
The Usage Threshold — How Eligibility Is Determined
Refund eligibility operates on a single, clearly defined threshold:
| Usage Level | Refund Status |
|---|---|
| Below 30% of content accessed | Eligible — request can be submitted |
| Above 30% of content accessed | Ineligible — eligibility permanently closed |
This threshold applies regardless of:
- Completion status of the program
- Time elapsed since purchase
- Amount of content remaining unaccessed
- Price point of the enrolled program
Partial refunds for partially completed programs are not available under any circumstances.
Submitting a Request
To submit a refund request within the eligible period, contact our support team with the following:
- Email address registered to your account
- Order number from your purchase confirmation
- Name of the program for which the refund is requested
A detailed explanation of reasons is not required. Requests are assessed based on account verification and usage data.
Requests submitted from unregistered email addresses or without a valid order number will require additional verification before they can be reviewed.
Processing Timeline
Once a request is received, the following sequence applies:
- 48 hours — usage review completed and confirmation or follow-up sent
- On approval — refund initiated to the original payment method
- 7–14 business days — funds received, subject to the processing timeline of the relevant bank or payment provider
The 7–14 business day window is determined by financial institutions and cannot be shortened by IRS-World processing.